RETURNS & EXCHANGES POLICY
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By a purchase, you agree the folowing ;


 :: EXCHANGE & REPLACEMENT PROCEDURE
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 You can exchange an item by sending it back to us within 15 days from the receiving date. Once you get your Exchange Authorization and after the original shoes are delivered back to us, we will then ship the exchanged shoes to you. You can obtain an Exchange Authorization by sending an e-mail about your exchange request. There is a 15% restocking fee for exchanged items. An exchange can be requested only once per item. Buyer should pay the shipping costs for exchange item for both sending us and also the shipping cost for exchanged item. we charge shipping cost 45 USD for shoes and 25 USD for clothing should be paid before the shipment. Items for exchnage should be in good condition. Please read rules about good condition as per bellow articles. If the item you received is damaged during shipment or if you believe the item you received is defective or bad condition, you may either request refund or exchage. We can also offer replacements for products such as shoes soles, laces and acessories for free if the item damages during shipment. If you need any help, our support team is always near to you on contact form.
 

Please note that the return must be requested within 10 calendar days from the date of delivery and that the shipping cost will only be refunded if the return is a result of our error. Please read carefully the Terms & Conditions below to determine whether your return is eligible for a refund:
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:: RETURNING STEPS
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All returns and exchanges must be requested no later than 10 calendar days after receiving the product. The product must be sent back to VOGG.com within 10 days from the date of delivery. Please contact us to have the shipping address for return and please do not send the item back to the same address of shipping. Our team will control all received items so you need to send the shoes to our return address only.
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(*) Please note that this procedure is invalid for volume orders (more than 10 pieces) and for items on Sale Price or Special Offer Price that are not exchangeable or returnable

:: RULES ABOUT RETURN PROCEDURE
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A little 10% restocking fee on the entire value of the order (item(s) + shipping) will be applied when returning the goods to us. The shipping cost will be paid by VOGG.com only and exclusively when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 5 business days. No fees are due if the return is caused by a fault on our part (wrong order shipped, etc.)
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(*) Please note that an exchange/return can be just requested once per order.
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:: RULES ABOUT GOOD CONDITION
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Your purchase is shipped brand new. Items that you return to VOGG.com must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards) , parts and accessories (including dust bags) to insure full credit . NOTHING SHOULD BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.
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Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the soles are scuffed from trying the shoes on at a fitting we cannot take them back. The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in. This is the best packaging to use for returns. Shoes that have been dyed are not returnable or exchangeable. We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return.
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Please simply contact us if you would like to return your item or would like to exchange sizes.
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